By George Kilbert | July 22, 2020

Splash Lagoon Indoor Water Park Resort is thrilled to welcome our loyal guests back into our water park for weatherproof family fun beginning on Friday, June 26, 2020.

In anticipation of welcoming guests back to Splash Lagoon, we have had several dedicated cleaning & sanitation crews attending to every facility at the resort since late April. This team has spent over 3,600 labor hours cleaning every area of the water park. A team of five to six members has spent another 4,800 labor hours deeply sanitizing and cleaning every single hotel room available to our overnight guests at all six partner hotels. Moving forward, we will staff a dedicated Sanitation Specialist at our facilities, whose entire focus will be to continually clean and sanitize surfaces between guests.

Alongside the cleaning efforts occurring, our team has been very busy at Splash Lagoon these past few months. We are proud to introduce a number of improvements across the resort.

  • Our Treasure Island Arcade has been expanded by 3,500 square feet, with dozens of new arcade games.
  • A new balcony & seating area will now be available to guests, which overlooks the Wild Waters Wave Pool and the FlowRider Indoor Surf Machine.
  • The FlowRider also now features an impressive array of color-changing lights and an immersive sound system.
  • A new food & dining area, The Surf Bar, is opening near the FlowRider & Wild Waters Wave Pool
  • The team at Splash Lagoon has also completed a number of maintenance and improvement projects, such as completely draining the Wave Pool to apply a fresh coat of paint.

 

The Splash Lagoon team has been closely monitoring recommendations from the CDC and guidelines from the State of Pennsylvania to develop our new operational procedures. We are also fortunate to have access to support and resources from a wide array of national organizations and suppliers including the World Waterpark Association, EcoLab hygiene technologies, the National Restaurant Association, Ellis & Associates Aquatic Safety Group, and the combined resources of the Hilton, Marriott, InterContinental and Wyndham hotel groups. We understand that this information is fluid, and we will continue to evolve our practices to ensure everyone in your party has a safe and enjoyable time at our resort.

At Splash Lagoon, we are committed to creating an environment that will keep our guests and team members healthy. We want you to spend your time here making memories without worry, so we will be making some adjustments around the resort out of respect for the well-being of our guests. Certain things may look different, but your memorable experience will remain the same. Thank you for adapting along with us.

Please take a moment to read some important information about the changes we have implemented at our resort in order to create a safe environment. Below you will learn how these changes will impact your visit to Splash Lagoon, along with your new guest responsibilities.

We can all do our part to ensure a safe & memorable adventure is had by all. We’ll see you soon!

Face Masks & Face Coverings:

 

  • Face coverings or face masks must be worn by guests in the lobby, front desk, food lines, arcade and gift shop. They are not required while swimming, or on any water-based attraction. They are also not required once your group is seated at any of the socially-distance tables and chairs.

 

Cleaning and Sanitizing Protocols:

 

  • Splash Lagoon utilizes a complex network of computerized systems that continually monitor the water quality in our pools. Additionally, Certified Pool Operators perform hourly water testing at multiple locations which ensures the appropriate levels of chlorine and pH in the water. The frequency of this testing is well above the requirements of the state.
  • All 472,000 gallons of water within Splash Lagoon are cycled through our filtration and neutralizing systems between four and six times each day.
  • A specialized UV Sanitizer adds an extra layer of protection to water quality after the water has been filtered at the Wave Pool and FlowRider.
  • Inner Tubes will be tipped upside down after each rider or group to sanitize raft surfaces in properly chlorinated water before the raft can be used by guests in another household.
  • Locker rooms, family changing rooms, common areas, and high-touch surfaces will be cleaned and disinfected often, with hospital-grade disinfectants.
  • Our team will patrol the entire water park & disinfect furniture and high-contact surfaces after the water park closes each day.
  • Lifejackets will be rotated throughout the day to allow proper cleaning and sanitation.
  • All guard chairs will be provided with a sanitation kit.
  • Rescue tubes will not be shared throughout the day. Rescue tubes will be disinfected at the end of each day.
  • Face masks will be worn for all First Aid interactions.
  • In addition, the guests’ immersion in our properly chlorinated and sanitized water serves to disinfect any pathogens harbored on their bodies.

 

Employee and Vendor Screening:

 

  • All associates returning to work will attend a mandatory training in-service, including health and safety protocols prior to working their first scheduled shift.
  • Employees will go through a daily temperature and COVID-19 screening.
  • Any employee who experiences a fever, or a combination of symptoms, in the last 72 hours will not be allowed to work until receiving medical clearance.
  • Employees will be required to wear face masks and our Food & Beverage Team will continue to wear gloves when preparing food. (Please note that for the safety of our Aquatics Team, some employees submerged in water will not be able to wear face masks).

 

Arrival and Ticketing Process:

 

  • We encourage guests to purchase Day Passes in advance on splashlagoon.com.
  • Our overnight guests will receive their admission wristbands upon arrival to their hotel, and may head directly to the aquatics area upon arriving at the water park.
  • Our hotel guests will experience a check-in process with reduced contact, including the removal of non-essential items and key cards being sanitized in front of you.
  • Limited registers will be open to allow social distancing. Cashless transactions are preferred.
  • Guests will be expected to follow the Social Distancing markers to the best of their ability.
  • Touchless hand sanitizing stations will be available throughout the park.

 

Lifeguards and Water Safety:

 

Our Lifeguard Team is responsible for the safety of our guests while inside of the water. Because those team members are actively lifeguarding, they are not expected to enforce COVID-19 protocols to ensure they are not distracted from their primary responsibilities. While there will be employees monitoring COVID-19 protocols throughout the waterpark, we do rely on our guests to be responsible and aware of their surroundings. Any guests or employees who believe certain guests/employees are not following COVID-19 protocols should alert a member of management immediately.

  • Signs will be posted at pool entrances and throughout the waterpark regarding COVID-19 procedures and restrictions on moving pool furniture.
  • Guests will be expected to follow the marked appropriate distancing intervals when queuing for slides and rides.
  • Signs will be present at each pool encouraging and reminding guests of social distancing.
  • Employees will avoid physically assisting/lifting guests. If a guest needs assistance, another family member may be asked to assist.
  • In the event of a ride evacuation, families should do their best to be at least 6 feet away from other families.
  • No pair of guests from different households will be allowed in double rafts.

 

Food, Beverage & Retail:

 

In addition to our normal cleaning and sanitation procedures, our Food and Beverage team will take additional steps to ensure the safety of our employees and guests.

LAGUNA GRILL

  • There will be increased sanitization of prep surfaces, utensils, and equipment. This includes special attention to high-touch areas such as freezer handles, knobs, utensils, etc.
  • Associates will be required to wash their hands every 30 minutes.
  • Sneeze guards have been placed at cashier stations.
  • The Laguna Grill will be limited to one cashier to ensure social distancing.
  • We will encourage cashless transactions.
  • Menu options have been modified to help efficiency and social distancing in the kitchen.
  • Guests will be given a disposable table tent to take to their table while their food is being prepared. Once prepared, a staff member will deliver the food.
  • The number of associates working at any one time will be limited and associates will remain at their assigned station to follow social distancing guidelines. We apologize if you experience any delays or inconvenience as a result of these efforts.
  • Face masks, hair nets, beard nets, gloves and other PPE will be provided to employees.
  • The Laguna Grill uses touchless trash cans.
  • The Laguna Grill utilizes digital menu displays, eliminating the need for contact with a printed menu.
  • The condiment stand has been transformed into a Sanitation and Information Station. Individual condiments, napkins, cutlery and straws will be provided in lieu of the condiment stand.
  • Trays are washed after each use.
  • The kitchen will be deep cleaned and sanitized daily.
  • A ServSafe Certified Supervisor or Manager will be on staff at all times.

ISLAND OASIS TIKI BAR & THE SURF BAR

  • Menu options have been modified to help efficiency and social distancing in the bar.
  • All alcoholic beverages must be purchases with a food item.
  • At The Tiki Bar, drinks can be ordered at the window located on the Mezzanine level. For the safety of our associates and guests, a sneeze guard has been placed at the window.
  • We will encourage cashless transactions.
  • Bar seating is currently unavailable.
  • Straws and fruit, if applicable, will be pre-packaged and separate from your drink.
  • Souvenir Cups cannot be refilled to avoid cross-contamination.

THE SURF SHOP

  • A limited number of guests will be permitted in the Gift Shop to ensure social distancing.
  • Lockers will not be re-sold after initial use until a staff member has completed proper disinfecting. Only one rental will be allowed per day.
  • The fitting room will be sanitized between guests. We thank you for your patience, as wait times for the fitting room may be longer than normal due to cleaning and sanitization.
  • We will encourage cashless transactions.
  • Merchandise that cannot be sanitized to be resold will be non-refundable.

 

Treasure Island Arcade:

 

  • Games, redemption counters, scanners and other high-touch surfaces will be sanitized and cleaned every 30 minutes.
  • Arcade cards will be sanitized prior to being put back into circulation.
  • Sneeze guards will be in place at the cash register.
  • Two prize counters will display the same prizes to allow two guests/families to redeem prizes at a time. We kindly ask that one guest/family redeem their tickets at a time, per redemption side, to ensure social distancing.
  • Only guests who are in the same family/household will be permitted to play a game of Hologate at a time.
  • Stickers will direct guests’ movement around the arcade to avoid coming in close contact with others.
  • We will encourage cashless transactions.

 

Website, Signs and Messages:

 

  • Signs will be posted online and throughout the waterpark about how to avoid the spread of COVID-19, how to properly wash hands, promoting everyday proactive measures, and how to use a facemask when possible.
  • Announcements will be made regularly about how to help stop the spread of COVID-19.
  • Messages about how to help stop the spread of COVID-19 will be included in contracts, confirmations, marketing materials and online.
  • We’re here to help. If you have a question or concern, you may call the water park’s front desk at 814-868-9569. You may also send a direct message to Splash Lagoon on Facebook or Instagram, and a member of our team will respond to you as soon as possible.

 

 

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