COVID-19 Update

Employees & Team Members: Please visit visitscott.com/news/covid19 to learn more about our response to the COVID-19 Situation and its impact on our team members.

IN RESPONSE TO COVID-19

In response to the directives of local, state and federal officials, Splash Lagoon Indoor Water Park Resort is suspending all operations until further notice.

We want to ensure that every guest who visits our resort has a positive and memorable experience. The safety of our guests has always been our highest priority, which includes our efforts to provide a clean and welcoming environment. No cases of COVID-19 have been associated with Splash Lagoon, our guests or our team members.

For our overnight guests with arrivals scheduled from March 16 through April 30, 2020: This closure went into effect starting at 4PM on Monday, March 16 and will last until further notice. For all guests with reservations from the evening of March 16 through April 30, our reservations center has attempted to contact you. If you have not spoken with a reservations agent, please call us directly at 1-866-3-SPLASH. Please understand that wait times may be longer than normal when calling our reservations center as we attempt to contact our many guests as efficiently as possible. We appreciate your patience.

During this time, we will continue to follow the recommendations of the Erie County Department of Health and the CDC, including the enhanced sanitation measures we implemented for the well-being of our guests. These include:

• Existing cleaning procedures that meet or exceed industry standards, including an increased frequency of sanitation across the resort out of an abundance of caution.
• Cleaning procedures in place which address common areas including door handles, arcade games, tables and chairs, handrails, lockers, water fountains, ATMs, hand dryers, countertops and more.
• Splash Lagoon utilizes a complex network of computerized systems that continually monitor the water quality in our pools. Additionally, Certified Pool Operators perform hourly water testing which ensures the appropriate levels of chlorine and pH in the water, this frequency of testing is well above the requirements of the state.
• Our connected hotels are following housekeeping procedures throughout all rooms and suites, which includes the use of hospital-grade disinfectants. We have removed all unnecessary items within guest rooms and are emphasizing the sanitation of high-touch areas such as handles, faucets, phones, and remotes.
• Managers and Supervisors of our food and beverage services are ServSafe certified, which ensures safe food preparation and handling. There is an increased awareness of sanitation across our foodservice facilities.
• Additional hand sanitizer stations are installed across the resort, including at our connected hotels and within the waterpark.
• Internal communications have educated staff and team members on their responsibilities and best practices to prevent the spread of COVID-19.

We value the comfort of our guests and understand that during this time, you may be feeling hesitant to make travel plans right now. If you have an upcoming getaway planned at Splash Lagoon, we welcome you to reschedule your stay for a future date when you feel more comfortable visiting (though rates and availability may vary).

If you’re certain that you would like to change your overnight getaway plans during this temporary closure, we have two options available:

• You can receive full credit for use on a future date within one year, without penalty, but please be aware a price difference may occur.
• We will cancel your reservation and provide a full refund. Please be patient, as with the number of reservations that will need to be canceled, this will take 10 days to process on your original form of payment.

Our friendly & helpful Reservation Specialists would be glad to help you reschedule your visit by phone at 1-866-3-SPLASH from 9AM to 9PM daily. Please understand that wait times may be longer than normal when calling our reservations center as we attempt to contact our many guests as efficiently as possible. We appreciate your patience.

NOTE: Gift Cards are non-refundable. Reservations paid for with a gift card will be issued a credit which is good to use with us anytime within the next year.

As more information on this rapidly adapting situation becomes available, our team will continue to make adjustments to support the well-being and safety of our guests and team members. We are proud of the steps our company is taking.

We hope that you, our guests, will continue to feel safe & welcomed at our resort, and we are looking forward to seeing you soon.